Introduction

By using the Lemon and Thyme website you agree to all the terms and conditions listed below. Use of this website includes placing orders or any other service Lemon and Thyme may offer.

Please take special care when reading these. No employee, sales agent or affiliate to Lemon and Thyme has the authority to over-rule or change any of the Terms and Conditions.

Registration

Signing up to this service means you not only agree to the Terms and Conditions, but also that you agree to provide the following information to us, which will be used for the service delivery of our products to you.

Your address, including the postal code of the billing address associated with the credit card

Your home telephone number, and an additional contact number

Your email address so we can send important information including confirmation of order and any changes to our delivery procedure.

You will receive notifications confirming your orders placed, please take time to double check these and contact us if anything is incorrect.

Product Prices & Availability

The product price quoted on the website at the time of placing your order shall be the price charged to you. Excluding any inadvertent technical errors or glitches, we will honour any prices as published at the time of placing your order.

We have the right to change the price of any product at any time, please check before placing an order.

This barely ever happens, but sometimes we may need to substitute some of the meals in a pack or order due to menu changes, but we’ll ensure they are still from the same range.

Payment Options Accepted

EFT – Payments through electronic transfer are accepted. Please use your order number as reference. Lemon and Thyme banks through FNB, so please ensure you allow for two working days for your payment to reflect in our account. Only upon receiving proof of payment will your delivery be dispatched.

Deliveries

Lemon and Thyme follows a specific delivery route system and although we try to accommodate special delivery requests we may not always be able to. We ask that special instructions must be reasonable and we are more than willing to try to follow these to ensure your order gets to you in the best condition and time.

Time and day of special deliveries may be agreed upon by you, the customer, and us at Lemon and Thyme, at a time which best suits us both. You can specify a delivery time upon ordering, and we will contact you if this time is unsuitable.

Upon failure to make delivery, the driver will attempt to contact you to make an alternative arrangement. If this fails too, your order will be returned to Lemon and Thyme, and delivery attempted during the next delivery in your area.

Lemon and Thyme reserves the right to change the time of delivery at any stage, and will not be held liable for any deliveries that are late or are not delivered on the agreed day. In these circumstances we will try our utmost to contact you and inform you of any changes and arrange another delivery, on the contact number you have given.

Cancelling An Order

Orders can be cancelled up until 48 hours before the order is dispatched for delivery.

As we are suppliers of perishable goods, we do not accept any return of unwanted goods.

Dissatisfaction With Our Product

If you are unhappy with any part of your product or the service that we offer, please contact us directly through our details on the Contact Us page on this website. If you would like to send any suggestions or comments on any of our meals or your ordering and delivery experience please do so by emailing info@lemonandthyme.co.za

Lemon and Thyme products are perishable. Please inspect your product when you receive it, and for frozen meals, before allowing it to defrost. If you find the product is not up to our quality standards, or the packaging has been damaged during delivery, please contact us within one day of delivery, and we may refund or exchange the item for you. Please keep the product as you received it in your freezer so we can inspect it and make improvements in the future. We will not refund or exchange an item if you have eaten it.

It is within Lemon and Thyme’s discretion whether we will exchange or refund the item for you, depending on each customers complaint and our ability to rectify it.

Lemon and Thyme has a policy of honesty and openness, and endeavour to give you the best product possible, so will always try our very best to rectify any problem and take into consideration any suggestions you offer. We value relationships over business.

Country Of Domicile

The website is governed by the laws of South Africa. Lemon and Thyme chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice or other documents or communication of whatsoever nature;

Unit 17, 30 Blesbok Avenue, Koedoespoort Industrial, Queenswood, Pretoria, South Africa.

Variation

Lemon and Thyme, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company Information

This website is owned and operated by Lemon and Thyme food services (Pty) Ltd based in South Africa.

Contact Us

For any support please contact Lemon and Thyme by emailing to the address on the Contact Us page.